Refund policy

Returns & Refunds

Everything we make is made to order, just for you — so our approach to returns is a little different from an off-the-shelf shop. Here's how we keep it fair.

Made to order = no change-of-mind returns. Because each piece is printed or embroidered after you order, we can't accept returns or exchanges for a change of mind or the wrong size chosen. Please check the size guide on each product page before ordering — and if you're between sizes or unsure, email us at hello@cedarandfogco.com and we'll help you pick.

We stand behind our quality. If your order arrives damaged, misprinted, or it's not what you ordered, that's on us — we'll make it right with a free replacement or a full refund. Just email hello@cedarandfogco.com within 30 days of delivery with your order number and a couple of photos, and we'll sort it out fast.

Lost or stuck in transit. If your tracking stalls or your package doesn't arrive, reach out — we'll chase it down with the carrier and make sure you're taken care of.

Refunds. Approved refunds go back to your original payment method, and you'll get an email once it's processed.

Wrong address. Please double-check your shipping address at checkout — orders that fail to deliver due to an incorrect address may not be eligible for a free reship. If it comes back to us, we'll reach out to arrange a resend.

Questions? hello@cedarandfogco.com — we're real people, and happy to help.

Cedar & Fog Co. — earned outdoors on Vancouver Island.